The RVA Foursquare badge is one of the more recent additions to Richmond’s social media status. Badges on Foursquare are like stamps in a passport – users earn them by “checking in” to different venues around the city and gain stamps, or “badges” based on what kind of special, holiday or Foursquare milestone is unlocked.
For example, the “Jetsetter” badge is unlocked when the user checks in to 5 different airports, while an example of a Foursquare milestone would be the “over share” badge – which is unlocked when the user checks in more than 10 times in 12 hours.

“RVA” badge reception email.
Madison + Main, The Martin Agency, Tumblr and The Hardwicke Group are but some of the agencies located in the river city that are involved with public relations, advertising and social media for small- and large-scale companies alike.
These agencies work independently of each other but together help make Richmond more identifiable to those who live outside of the area.
Though these agencies differ in size, strengths, weaknesses and specialties, though each helps Richmond develop into the entity known to its inhabitants as “RVA.” The RVA “brand” is one that has a confusing past and there seems to be several stories circulating about its creation.
Madison+Main, a communications and social media firm, dates back to 2005, a few years after social media became popular.

Inside the Madison + Main lobby.
“Madison+Main is kind of like the godfather of social media in this town. Before 2005, nobody was really talking about [social media.] The whole purpose of Madison+Main was to bring Madison Avenue ideas to Main Street clients,” said Dave Saunders, Chief Idea Officer.
Saunders believes that social media in general has changed everything about journalism. His belief forms a basis on how social media is perceived by the public.
“It’s changed the way we do business, it’s changed the way that we communicate with one another, it’s changed the way we hire people, it’s changed governments, it changes the way we participate in democracy, it’s really changed a lot of things.”
One of the larger corporations in Richmond, The Martin Agency, specializes in advertising and works with well-known companies like Geico, UPS, Comcast and Living Social. The Martin Agency employs over 600 people in more than nine departments.
Though The Martin Agency is a large company, its employees strive to personalize the company and make it feel less inferior. The Martin Agency really gets to know its clients and develops a social media plan based on that company’s needs. It was one of the forerunners of the RVA brand’s beginning and helped to develop it.

The Martin Agency, Richmond.
Kira Siddall, social media strategist and propaganda planner at Siddall, Inc. believes RVA came from the punk scene and later developed by The Martin Agency and VCU Brandcenter students. Venture Richmond, who has recently emerged from the social media woodwork, helped to put a visual with the letters. They want the logo to be customizable and for the city’s residents to feel as if each individual can personalize the logo to his or her liking.
“[RVA] came out of the punk scene in the 1980’s or 1990’s. I never understood why it wasn’t RIC because that’s our airport abbreviation, but it’s been RVA for awhile,” said Siddall.
Jason Yu, managing partner and client solutions manager at The Hardwicke Group, knows the story differently. He says RVA came about “through the grapevine of the community here in Richmond from its long-term residents,” not through Twitter or Facebook.
However it started, RVA remains not only a hashtag but also a way of life in terms of its presence throughout several social media platforms. RVA has even been made into a sticker that can be picked up around the city at venues like Lamplighter Coffee Company on South Addison St.
Many of the river city’s residents utilize the sticker on just about any surface. As it was once a precious commodity with only a few in circulation, the RVA sticker is now much more popular and is displayed everywhere, having been made more readily available.

The RVA brand has now seemingly become the river city’s sole identifier, especially on social networking platforms. It helps to bring people together and get quick answers to simple inquiries.
Dr. Marcus Messner, an associate professor within the School of Mass Communications at Virginia Commonwealth University praises Richmond’s social media community and use of the RVA hashtag, especially on Twitter, but thinks there could be some improvement.
A hashtag on Twitter is simply any combination of letters or words with the pound sign in front of it and no spaces in between words. A hashtag automatically makes any word or phrase into a hyperlink, allowing the user to click and find other users talking about that same word.
“I’m not so sure Richmond as a city as a whole or central Virginia as a whole has more of a social presence than comparable metropolitan areas, but I think there’s a very vibrant social media community here that could be marketed better,” said Messner.
Though Richmond seems fairly successful as an entity within the city itself, Saunders shares the same sentiment as Messner in terms of improvement.
Saunders says the whole city needs to be rebranded before attempting any kind of social media. He praises an entity that does well with social media within the city – Richmond Police – but thinks the rest of the city needs to reevaluate.
He explained that there are three kinds of brands – good, bad and those that have never been heard of before. “Richmond is a brand that’s never been heard of. It’s not a good brand, it’s not a bad brand, it’s just one that’s never been heard of,”
said Saunders.
Brands like Richmond’s require a different strategy altogether, said Saunders. He explains that each part of the city needs to work coherently in order to become a powerful entity, both as a city and within social media.
“The first step is to find out what [Richmond is] and what its brand voice is before it attempts to get out there. The problem is, you see it all the time, when organizations get into the social space and they’re unprepared for the negative, they get eaten alive because social media can either be your best friend or your worst enemy because it’s the will of the masses,” said Saunders.
Furthermore, Saunders explained, Richmond is not a beloved brand right now. “I would do some self reflection and hire some professionals to try to rebrand the city before I tried acting [on social media].”
While Saunders had mostly improvement advice for the river city, other social media heavy hitters in Richmond have alternate opinions.
Renee Perron, who specializes in community support at the Richmond Tumblr offices, believes the river city has a lot to offer in terms of social media, especially from its younger audience.
“I think it’s a very youthful city, too, it’s a very up and coming city. I think that’s definitely due to students staying in the city. There’s a lot of young 20-somethings, who, it’s cheap enough to live here but they can still pursue their different artwork and different passions or work in the bar scene, but I think people are also very passionate about the city, who live here.”
Tumblr is known worldwide as a multimedia blogging platform. With millions of active blogs, users can post text, video, audio, pictures, quotes or even chat with one another from one page, called the “dashboard.” Tumblr has recently expanded its offices from New York to here in the river city and employs 30 people here.
Jim Coe, who is a customer support technician at Tumblr, thinks that the culture in Richmond is what drives the city to be so influential.
“I think that [VCU graduates themselves] just create a naturally creative, innovative environment. I would also say that Richmond is becoming a more cosmopolitan city. A lot more people from the north and other parts of the country are moving here. We have cultural influence that are reaching them as well that I think have had a great effect on the city,” said Coe.
Richmond’s strong sense of community is one of the most striking qualities the city has going for it. Not only are its social media users in tune with each other on Twitter, Facebook and Foursquare but also unite to create and cultivate online and offline relationships and networking.
“There’s a great sense of community in Richmond of people coming together for one thing,” said Dick.
As it grows and evolves, the river city looks to expand tourism and influence as evidenced by the large attendance at Social Media Club Richmond and the initiatives set forth by the various agencies.
“I would also say that Richmond is becoming a more cosmopolitan city. A lot more people from the north and other parts of the country are moving here. We have cultural influence that are reaching [outsiders] as well that I think have had a great effect on the city,” said Coe of Tumblr.
Some of the technological startups in Richmond have brought recognition as well. One such company, Mobelux, is in the same building as Tumblr.
“I’ve always heard about a lot of different culture going on in Richmond, but I never really knew about the tech startups associated with that until we moved into this building. There are a lot of cool creative agencies working in this building specifically, including us and Mobelux, and I think it’s something we really have to support and keep moving forward,” said Perron, of Mobelux.
Mobelux specializes in mobile technology and applications and has built successful applications like Tumblrette, a Tumblr application for smart phones. Mobelux’s endeavors include building and creating applications for Blackberry, Android and iPhone. The company is beginning to branch out and get more involved with the Richmond community.
Richmond agencies, like Mobelux, are heavily involved in the community. Madison+Main, for example, “donated over $20,000 worth of pro bono services to Comfort Zone Camp in 2011,” said Saunders. They work with the MS Society of Central Virginia, Habitat for Humanity and Stop Child Abuse Now, among other organizations.
The Hardwicke Group is another agency that gets involved in the Richmond community as well. Jason Yu, managing partner and client solutions manager, has been a part of the company since its inception and has seen The Hardwicke Group’s client list expand. One new initiative the company is trying to launch is called the “Reinvent Me Foundation.” The Reinvent Me Foundation is working in conjunction with Governor Bob McDonnell and Lieutenant Governor Bill Bolling’s job creation bill.
“Even though our unemployment [rate] here in the Commonwealth went down from 6 percent to 5.3 percent since February, there are still over 500,000 Virginians that don’t have a job,” said Yu. He went on to explain that this year, 2012 is considered “the year of the entrepreneur.”
Yu also said that The Hardwicke Group is looking for be different than an outplacement agency and that the company strives to get to know its clients in order to better place them into jobs, as a part of this new jobs initiative.
There is strong community involvement in organizations like Social Media Club Richmond that brings together experts in the social media and journalism field to discover and explore new and upcoming trends in the digital world.
Christina Dick, community manager at The Martin Agency, thinks SMCRVA is a great addition to the social media culture. “I definitely think [SMCRVA can bring recognition to Richmond]. When they bring speakers in from big cities and big companies it definitely says something positive.”
SMCRVA’s inception has a lot to do with another agency heavily involved in social media in the river city – Madison+Main. It was at one of Madison+Main’s New Media Mixers that SMCRVA got started.
Nathan Hughes, a co-founder of SMCRVA, says he got involved after that New Media Mixer. “It was back when people from Twitter didn’t really know one another. They knew a few people, but the Madison+Main New Media Mixer was really the first time these people got together from online, so it was fun to actually meet the people behind their Twitter handles. It’s been nonstop since then,” said Hughes.
The idea behind Social Media Club is to educate people about social media, journalism and how the digital world is constantly evolving. Participants can interact with each other before, during or after the event and are free to ask questions at any time.
“One reason [to come to SMC] is that you get good networking and you get to know the people that are in the field,” said Hughes. “Lots of people have gotten jobs through SMC.”
Social Media Club Richmond meets every month and features a new focus for every event, which keeps people coming back. The speakers and panel that are brought in to present every month vary – April’s theme will be “social television.”
“I definitely think [SMCRVA can bring recognition to Richmond]. Especially the different kinds of speakers they bring in. When they bring speakers in from big cities and big companies it definitely says something [positive] about the city,” said Siddall, who is another co-founder of SMCRVA.
Siddall, who attends many SMCRVA events, has become a frontrunner of Richmond social media through her efforts in gaining a Foursquare badge for the city.
Foursquare is one of the more recent additions to the social media realm. Siddall defines Foursquare as “a digital passport collecting where you’ve been.”
Foursquare in general is a platform that is completely different than its competitors. Instead of carrying on a conversation with friends, this platform allows its users to interact with each other via tips rather than a “wall” like on Facebook or a “timeline” on Twitter.
Foursquare gives its users the ability to “check in” to a place and earn “mayorships” if that user is most active in that one spot; it also takes away “mayorships” as competition increases.
Richmond earned a Foursquare badge in early 2012, having won a competition the company put on. Siddall singlehandedly designed the badge in 48 hours but had help with some of the lists and promotions.
Siddall explained that the RVA Foursquare badge was designed using the Richmond city flag and from ideas that were given to the company.
The RVA badge can be unlocked at any venue that is named on the list. A few of the venues include Carytown, Tredegar Iron Works and Richmond City Hall.
“At the end of it I think we were in fourth…[Governor] McDonnell tweeted it, [Lieutenant Governor] Bill Bolling tweeted it – that was a requirement and then McDonnell wanted to unveil it,” said Siddall.
Users could follow the progress through numerous Twitter updates and links to lists. This platform joins an already growing list that RVA partakes in, including Twitter and Facebook.
When the badge was revealed, Siddall said, she had cupcakes made courtesy of Frostings, a venue listed under the RVA badge.

One aspect of social media that both Yu and Siddall talked about was all the effort that goes into just one social media platform.
“This is the complicated part: You have to understand that the back end side is way, way more important than the front-end side,” said Siddall. Part of the reason why she was able to win the Foursquare badge competition was because she called the governor’s press secretary and was able to get McDonnell’s support behind it.
Yu of The Hardwicke Group thinks that Foursquare is a positive way to increase tourism and invite people to come explore the river city.
“I think with Foursquare, because of the ability to leave tips and create lists, when people check in to certain places or around certain venues where tips are left that gets people involved, especially if they’re outsiders, if they are people traveling or passing through the area, it gives them the incentive to perhaps explore this place or this venue and want to come back to Richmond.”
This perception, though, is contested. Saunders thinks that Foursquare is exciting but will not bring in the desired amount of tourism that Richmond would like to see increase. This perception goes along with his notion that the city should refrain from social media to begin with.
“[The Foursquare badge] is a wonderful little feather in the cap of Richmond as a whole – the government had nothing to do with that – it was people here that got involved with it and it was a wonderful thing and it shows just how connected Richmond is in social media. I’ve seen us as high as #42 on a list and then I’ve seen us lower – I think that in respect to how many people are actively engaged in social media in the Richmond area overall – I think we’re probably way ahead of the curve,” said Saunders.
The connections that the people of the river city have with each other and within the RVA culture is a small part of what the city needs to do in order to embody any sort of identity, starting with its social media profile.
Social media is a different kind of interaction – building relationships takes time and effort, but the investment is well worth it, especially by looking at successes of Madison + Main, The Martin Agency, Tumblr and The Hardwicke Group. The river city needs to take a look at its goals for the future to decide what kind of identity it should embody.
“The perception that social media is just ‘I can hire my daughter or high school student to manage it is misleading because they don’t know what goes on in the back end and what people are going to see, even if it’s just a typo,” said Yu. This perception is misconstrued; social media is much more than just a 140-character tweet or a simple Facebook status update.
Social media today has a large basis on how companies and individuals are perceived. Each of the companies in Richmond fit together like a puzzle and each use their specialties to produce content for the greater good of the river city.
While Richmond may not yet have all of the elements together it needs to be fully cohesive, there are more than a few pieces that are already in place. Overall, the river city seems to be about halfway to where it needs to be in order to gain more recognition.
Richmond has been known as an up and coming city and has even been compared to Austin, TX, the famed home of South By Southwest, the site for the huge annual multimedia festival.
Siddall, who has gotten to attend SXSW in the past, has heard people refer to Richmond and Austin together.
“Austin is my favorite [city] and I like to hear that people think that Richmond is the next Austin – that is my favorite development I’ve heard in awhile,” said Siddall.
This breakthrough gives Richmond hope for the future. When the city cooperates as a cohesive unit – the police, the city government, transportation, surrounding counties – Richmond will work its way up the ladder of social media culture.
The river city has come a long way since the beginning days of the RVA brand. Richmond is filled with talented individuals and agencies and stands alone in a new social media category: city with the most potential.
“Richmond is a Mecca of creativity, believe it or not. We don’t need to compare ourselves to New York City, Philadelphia, D.C. or even Silicon Valley. There’s a lot of great talent here in Richmond,” said Yu.
